SplitAtlas

GREE / Sapphire R32

GREE Sapphire 12k R-32 208/230V Mini-Split

Certified capacity
12,000 BTU/h[2]
SEER2
29.5 SEER2[2]
Heating floor
-22 F[4]
Voltage
230 V[1]
Install path
Professional install

The Gree Sapphire 12k brings the flagship platform to 1 ton: SEER2 29.5, EER2 15.2, HSPF2 10 on R-32, with heating climbing from 12,200 BTU at 47F to 13,000 BTU at 17F and holding 12,200 BTU at 5F. Excellent efficiency and cold-climate capability for a larger room.

1 zoneProfessional installCurrent

Refrigerant generation

R-32 - current-generation refrigerant

Dealer-installation warranty note

GREE online purchases have a manufacturer-published warranty path, but buyers should keep purchase and installation documents and use a licensed HVAC contractor for diagnosis and claims.

Installation condition: Warranty claims for online/retail purchases must be completed by a contractor after an on-site diagnosis, with required documentation such as purchase receipt or installation invoice and data-plate photos.

Dealer path: GREE distributor path for distributor purchases; GREE online warranty claim form for equipment purchased online, Home Depot, or Lowes; GREE Select dealer installation and registration for the 10-year extended warranty.

Paid link

$3,114 / Fresh price - checked Jul 24, 2026

Check price at HVACDirect

This system's warranty depends on licensed installation — get quotes from installers in your area.

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Error Codes
GREE Sapphire R32 12,000 BTU R-32 208/230V (SAP12HP230V1R32AH / SAP12HP230V1R32AO)

Image: GREE

Data completeness: 100%
Last sourced
Jul 24, 2026

SplitAtlas score

8.6 / 10

Methodology
Cooling efficiencyTop 10%

(29.5 SEER2) among 12k systems

Heating efficiencyBelow average

(10.0 HSPF2) among 12k systems

Cold-weather performanceTop 10%

(100% heat retained at 5F; -22 F heating floor) among 12k systems

NoiseAbove average

(-43 dBA indoor min / 55 dBA outdoor) among 12k systems

WarrantyBelow average

(5 yr parts / 7 yr compressor) across the catalogue

Feature setAbove average

(5 verified features) across the catalogue

Price-to-performanceBottom quartile

($3,114 median retail) among 12k systems

Documentation & partsTop quartile

(10 manuals; spec sheet; parts channel) across the catalogue

Not evaluated

  • Installation accessibility — not applicable (professional install)N/A

    professional install - DIY-accessibility not applicable

Key ratings

Rated cooling

12,000BTU/h[2]

Rated heating

12,200BTU/h[2]

Buyer review snapshot

Best for / skip if

Best for

  • Top efficiency shortlists; SEER2 is 29.5.

Install difficulty

Professional flared-line install
  • Electrical: 230V; MCA 11 A; breaker/fuse 15 A.
  • Line set: Flared line connections; precharged 25 ft; max 131 ft.

Alternatives

Availability and price context

  • Verified current price: $3,114.00 at HVACDirect; availability in_stock; checked Jul 24, 2026. Dealer-installation condition: Warranty claims for online/retail purchases must be completed by a contractor after an on-site diagnosis, with required documentation such as purchase receipt or installation invoice and data-plate photos..

Purchase channel policy

GREE publishes an online/retail warranty-claim path for equipment purchased online, Home Depot, or Lowes rather than treating online purchase as a warranty voidance.

Warranty impact
Online purchase changes the claim path: routine parts use GREE's online claim form, while compressor failures and refrigerant leaks require tech-support confirmation before the online claim.
Installation condition
Warranty claims for online/retail purchases must be completed by a contractor after an on-site diagnosis, with required documentation such as purchase receipt or installation invoice and data-plate photos.
Authorized channel
GREE distributor path for distributor purchases; GREE online warranty claim form for equipment purchased online, Home Depot, or Lowes; GREE Select dealer installation and registration for the 10-year extended warranty.

GREE online purchases have a manufacturer-published warranty path, but buyers should keep purchase and installation documents and use a licensed HVAC contractor for diagnosis and claims.

Compare online-purchase warranty rules by brand

Source: GREE Comfort: How Does the GREE Warranty Work? Coverage, Claims, and 10-Year Extension Guide; retrieved Aug 15, 2026.

Source date

Model data sourced
Jul 24, 2026
Page reviewed
Jul 23, 2026
Source-backed records
6
Newest source retrieved
Jul 24, 2026

Warranty tiers

Warranty: 5 years parts and 7 years compressor as standard.

Review methodology

Model context

Structured ratings
Certification: ENERGY STAR certified and AHRI cold-climate designated. Refrigerant: current low-GWP R-32. Minimum heating ambient: -22 F.

Strengths

  • SEER2 29.5 - among the highest at 1 ton in our catalog.
  • Heating boosts to 13,000 BTU at 17F, holds 12,200 BTU at 5F.

Weaknesses

  • Premium price for the brand tier; professional install recommended.
  • Thinner dealer network than the premium brands.

Climate suitability

Minimum heating ambient
-22 F[4]
Rated heating at 5F
12,200 BTU/h[2]
Rated heating at 17F
13,000 BTU/h[2]
Rated heating at 47F
12,200 BTU/h[2]

Specifications

Show
Manufacturer
GREE
Brand
GREE
Product line
Sapphire R32
Model number
SAP12HP230V1R32AH indoor / SAP12HP230V1R32AO outdoor
Indoor unit model
SAP12HP230V1R32AH
Outdoor unit model
SAP12HP230V1R32AO
Number of zones
1
Max indoor units
not published
Rated cooling capacity
12,000 BTU/h[2]
Rated heating capacity
12,200 BTU/h[2]
Voltage
230 V[1]
MCA
11 A[1]
Maximum fuse or breaker size
15 A[1]
Breaker needed
not published
SEER2
29.5 SEER2[2]
EER2
15.2 EER2[2]
HSPF2 (Region 4)
10 HSPF2[2]
HSPF2 (Region 5)
not published
COP
not published
COP at 47F
not published
COP at 5F
2 COP[2]
Minimum outdoor heating temperature
-22 F[4]
Minimum outdoor cooling temperature
-20 F[4]
Maximum outdoor temperature
122 F[4]
Indoor noise range
27-43 dB(A)[1]
Outdoor noise rating
55 dBA[1]
Indoor weight
33.1 lb[1]
Outdoor weight
78.3 lb[1]
Refrigerant
R-32[2]
Refrigerant charge
35.3 oz[1]
Manufacturer coverage
not published
Line-set size
1/4 in liquid / 1/2 in suction
Included line-set length
GREE professional single-zone systems publish field-supplied flared line sizes and maximum/precharged piping data; no included consumer line set length is published.
Maximum line-set length
131 ft[1]
Max line set per indoor
not published
Maximum elevation difference
82 ft[1]
Max height between indoor units
not published
Wi-Fi support
supported[1]
Energy Star status
ENERGY STAR certified[3]
AHRI certification number
214810380[2]
Warranty
Standard: 5 yr parts / 7 yr compressor (eligible residential system). Standard residential GREE single-zone mini-split warranty is 5 years parts and 7 years compressor for eligible units.
Install path
Professional install
Retail price
$3,114.00
Available retailers
HVACDirect
Manual links
AHRI public detail SAP12HP230V1R32AO / SAP12HP230V1R32AH, ENERGY STAR exact row lookup for SAP12HP230V1R32AO / SAP12HP230V1R32AH, GREE Sapphire R32 extended ratings, GREE Sapphire R32 installation/owner manual, GREE current Sapphire R32 product/catalog page, GREE Sapphire R32 sales brochure, HVACDirect exact product page for SAP12HP230V1R32AO / SAP12HP230V1R32AH, GREE Sapphire R32 service manual, GREE Sapphire R32 12k submittal, GREE DFS warranty statement for units installed after 2021-12-31
Specification sheet
GREE Sapphire R32 12k submittal
Last sourced date
Jul 24, 2026

Retail purchase context

Dealer-installation warranty note

GREE online purchases have a manufacturer-published warranty path, but buyers should keep purchase and installation documents and use a licensed HVAC contractor for diagnosis and claims.

Installation condition: Warranty claims for online/retail purchases must be completed by a contractor after an on-site diagnosis, with required documentation such as purchase receipt or installation invoice and data-plate photos.

Dealer path: GREE distributor path for distributor purchases; GREE online warranty claim form for equipment purchased online, Home Depot, or Lowes; GREE Select dealer installation and registration for the 10-year extended warranty.

Some retailer links may earn us a commission at no extra cost; paid relationships never change scores or recommendations. Affiliate disclosure

Paid link

Dealer-installation warranty note

GREE online purchases have a manufacturer-published warranty path, but buyers should keep purchase and installation documents and use a licensed HVAC contractor for diagnosis and claims.

Check price at HVACDirect

$3,114 / Fresh price - checked Jul 24, 2026

Parts and filters

Fits GREE Sapphire R32 12,000 BTU R-32 208/230V (SAP12HP230V1R32AH / SAP12HP230V1R32AO). Part numbers and fit notes identify compatibility only; no manufacturer endorsement is implied.

filter-washable

Indoor washable filter assembly

Fits
GREE Sapphire R32 12,000 BTU R-32 208/230V (SAP12HP230V1R32AH / SAP12HP230V1R32AO)
OEM part number
111001060404
Fit note
Fits SAP12HP230V1R32AH / SAP12HP230V1R32AO. GREE publishes this filter assembly as Part No. 111001060404 in the official model-specific parts manual; confirm the indoor model before ordering.
Source
GREE Sapphire R32 Parts Manual, SAP12HP230V1R32AH parts list, page p. 6 (18-1 Filter Sub-Assy 2 111001060404)

remote-control

Wireless remote controller - YBE1FB9F

Fits
GREE Sapphire R32 12,000 BTU R-32 208/230V (SAP12HP230V1R32AH / SAP12HP230V1R32AO)
OEM part number
YBE1FB9F
Fit note
Fits SAP12HP230V1R32AH / SAP12HP230V1R32AO. GREE publishes YBE1FB9F in the model submittal; no HVACDirect exact replacement remote page was verified, so order through GREE/distributor parts support by indoor model and remote code.
Source
GREE Sapphire R32 12,000 BTU R-32 208/230V (SAP12HP230V1R32AH / SAP12HP230V1R32AO) Submittal, Controller options, page p. 1 (YBE1FB9F)

wired-controller

XE71 wired wall controller

Fits
GREE Sapphire R32 12,000 BTU R-32 208/230V (SAP12HP230V1R32AH / SAP12HP230V1R32AO)
OEM part number
XE71
Fit note
Fits SAP12HP230V1R32AH / SAP12HP230V1R32AO where the GREE submittal lists the XE71 wired controller option. HVACDirect was verified as a live exact GREE XE71 product page on 2026-08-01; its retailer model/SKU is MC20700970.
Source
GREE Sapphire R32 12,000 BTU R-32 208/230V (SAP12HP230V1R32AH / SAP12HP230V1R32AO) Submittal, Controller options, page p. 1 (XE71)

Some retailer links may earn us a commission at no extra cost; paid relationships never change scores or recommendations. Affiliate disclosure

Paid link

Check price at HVACDirect

line-set-installation-kit

25 ft flared line-set installation kit - 1/4 x 1/2

Fits
GREE Sapphire R32 12,000 BTU R-32 208/230V (SAP12HP230V1R32AH / SAP12HP230V1R32AO)
Fit note
Fits SAP12HP230V1R32AH / SAP12HP230V1R32AO by the 1/4 x 1/2 flared line-set dimensions in the GREE submittal. The HVACDirect page was verified live on 2026-08-01 as an exact-dimension 25 ft install-kit page, not a GREE OEM exact-part listing.
Source
GREE Sapphire R32 12,000 BTU R-32 208/230V (SAP12HP230V1R32AH / SAP12HP230V1R32AO) Submittal, Refrigerant pipe connections, page p. 1 (Connections in 1/4 - 1/2)

Some retailer links may earn us a commission at no extra cost; paid relationships never change scores or recommendations. Affiliate disclosure

Paid link

Check price at HVACDirect
Replacement Parts & Filters

Electrical requirements

Show
Voltage
230 V[1]
Voltage range
208/230V[1]
Phase
1[1]
Frequency
60 Hz[1]
MCA
11 A[1]
Breaker needed
not published
Maximum breaker size
15 A[1]
Maximum fuse size
15 A[1]
Maximum cooling current
not published
Maximum heating current
not published
Manufacturer wire notes
not published

Installation considerations

Show
Liquid line
1/4 in[1]
Suction line
1/2 in[1]
Line connection type
Flared line connections[1]
Precharged length
25 ft[1]
Included line-set length
GREE professional single-zone systems publish field-supplied flared line sizes and maximum/precharged piping data; no included consumer line set length is published.
Maximum line-set length
131 ft[1]
Max line set per indoor
not published
Max height between indoor units
not published
Indoor dimensions
38-3/16 x 13-21/32 x 10-1/8 in[1]
Outdoor dimensions
34-3/8 x 21-27/32 x 14-51/64 in[1]
Indoor weight
33.1 lb[1]
Outdoor weight
78.3 lb[1]
Drain size
not published

Comparable models

ACiQ Extreme vs GREE Sapphire (12,000 BTU)

Side-by-side comparison

Related systems and guides

Frequently asked questions

Can I install the GREE Sapphire R32 12,000 BTU R-32 208/230V (SAP12HP230V1R32AH / SAP12HP230V1R32AO) myself, or do I need a pro?
GREE Sapphire R32 12,000 BTU R-32 208/230V (SAP12HP230V1R32AH / SAP12HP230V1R32AO) is built for professional installation: the line set must be flared, evacuated, and charged, which requires EPA-certified refrigerant handling. Installing it outside the manufacturer's requirements can void the warranty, so budget for a qualified HVAC installer.
Will the GREE Sapphire R32 12,000 BTU R-32 208/230V (SAP12HP230V1R32AH / SAP12HP230V1R32AO) keep heating in a cold winter?
The manufacturer publishes 12,200 BTU/h of heating output at 5F. Rated heating operation extends down to -22 F. Certified heating efficiency is 10 HSPF2. Match those numbers against your climate's design temperature - in cold regions, output at 5F matters far more than the nameplate capacity measured at 47F.
What electrical circuit does the GREE Sapphire R32 12,000 BTU R-32 208/230V (SAP12HP230V1R32AH / SAP12HP230V1R32AO) need?
Published electrical requirements: 230 V voltage, 11 A minimum circuit ampacity, and 15 A maximum breaker or fuse sizing. Confirm the final circuit against the unit nameplate and local code with a licensed electrician.
How far can the outdoor unit be from the indoor head?
The published maximum line-set length is 131 ft, and the included line set comes pre-charged for 25 ft. Longer runs than the included set allows typically mean added refrigerant and a pro visit, so measure the planned routing before ordering.
What warranty does the GREE Sapphire R32 12,000 BTU R-32 208/230V (SAP12HP230V1R32AH / SAP12HP230V1R32AO) carry?
The manufacturer publishes these warranty tiers: Standard: 5 yr parts / 7 yr compressor (eligible residential system). Registration requirements and proof of qualified installation commonly affect coverage, so read the warranty terms before install day.

Data sources

Show
  1. GREE Comfort: GREE Sapphire R32 12k submittalSourced - manufacturer technical document

    Covers Frequency, electrical_spec.indoor_mca_amps, Maximum breaker size, Maximum fuse size, Minimum circuit ampacity, Phase and more

  2. Air-Conditioning, Heating, and Refrigeration Institute: AHRI public detail for SAP12HP230V1R32AO / SAP12HP230V1R32AHSourced - AHRI directory

    Covers AHRI certification number, performance_spec.cold_climate_designation, Rated cooling capacity, COP at 5F, EER2, Rated heating capacity and more

  3. ENERGY STAR: ENERGY STAR exact row lookup for SAP12HP230V1R32AO / SAP12HP230V1R32AHSourced - Energy Star listing

    Covers Energy Star status

  4. GREE Comfort: GREE current Zeno R32 product/catalog pageSourced - manufacturer product page

    Covers Minimum outdoor cooling temperature, Minimum outdoor heating temperature, performance_spec.max_ambient_heating_temp_f, Maximum outdoor temperature

  5. HVACDirect: HVACDirect exact product page for SAP12HP230V1R32AO / SAP12HP230V1R32AHSourced - authorized distributor

    Covers Retail price

  6. GREE Comfort: GREE DFS warranty statement for units installed after 2021-12-31Sourced - manufacturer technical document

    Covers Legacy compressor warranty value, Legacy warranty value, Standard compressor warranty, Standard warranty conditions, Standard parts warranty, Warranty notes

Last updated

Jul 23, 2026