SplitAtlas

GREE / Vireo R32

GREE Vireo 12k Concealed Ducted R-32 208/230V Mini-Split

Certified capacity
12,000 BTU/h[2]
SEER2
21 SEER2[2]
Heating floor
-22 F[1]
Voltage
230 V[1]
Install path
Professional install

The 12,000 BTU Vireo slim-duct head certifies at 21 SEER2 and 9 HSPF2, rated to -22F. It is the workhorse size for hiding a system in a soffit and feeding a main room plus a small adjacent one.

Two honest notes. First, this is the least efficient way to buy 12,000 BTU of GREE R-32 - the four-way cassette certifies at 23 SEER2 and the wall units higher still, because ducting always costs you something. You are paying that efficiency for invisibility. Second, the Sapphire version of this exact head certifies a point higher at 22 SEER2, so if the ducted route is settled, compare the two condensers before deciding.

1 zoneProfessional installCurrent

Refrigerant generation

R-32 - current-generation refrigerant

Dealer-installation warranty note

GREE online purchases have a manufacturer-published warranty path, but buyers should keep purchase and installation documents and use a licensed HVAC contractor for diagnosis and claims.

Installation condition: Warranty claims for online/retail purchases must be completed by a contractor after an on-site diagnosis, with required documentation such as purchase receipt or installation invoice and data-plate photos.

Dealer path: GREE distributor path for distributor purchases; GREE online warranty claim form for equipment purchased online, Home Depot, or Lowes; GREE Select dealer installation and registration for the 10-year extended warranty.

Paid link

$2,649 / Fresh price - checked Aug 2, 2026

Check price at HVACDirect

This system's warranty depends on licensed installation — get quotes from installers in your area.

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Error Codes
GREE concealed slim duct indoor unit for R32 mini-split systems.

Image: GREE Comfort official All-Match Slim Duct R32 product page

Data completeness: 100%
Last sourced
Aug 2, 2026

SplitAtlas score

7.9 / 10

Methodology
Cooling efficiencyBelow average

(21.0 SEER2) among 12k systems

Heating efficiencyBottom quartile

(9.0 HSPF2) among 12k systems

Cold-weather performanceAbove average

(87.5% heat retained at 5F; -22 F heating floor) among 12k systems

NoiseAbove average

(-39 dBA indoor min / 52 dBA outdoor) among 12k systems

WarrantyBelow average

(5 yr parts / 7 yr compressor) across the catalogue

Feature setBelow average

(5 verified features) across the catalogue

Price-to-performanceBottom quartile

($2,649 median retail) among 12k systems

Documentation & partsBelow average

(6 manuals; spec sheet) across the catalogue

Not evaluated

  • Installation accessibility — not applicable (professional install)N/A

    professional install - DIY-accessibility not applicable

Key ratings

Rated cooling

12,000BTU/h[2]

Rated heating

12,000BTU/h[2]

Buyer review snapshot

Install difficulty

Professional flared-line install
  • Electrical: 230V; MCA 10 A; breaker/fuse 15 A.
  • Line set: Flared line connections; precharged 25 ft; max 66 ft.

Alternatives

Availability and price context

  • Verified current price: $2,649.00 at HVACDirect; availability in_stock; checked Aug 2, 2026. Dealer-installation condition: Warranty claims for online/retail purchases must be completed by a contractor after an on-site diagnosis, with required documentation such as purchase receipt or installation invoice and data-plate photos..

Purchase channel policy

GREE publishes an online/retail warranty-claim path for equipment purchased online, Home Depot, or Lowes rather than treating online purchase as a warranty voidance.

Warranty impact
Online purchase changes the claim path: routine parts use GREE's online claim form, while compressor failures and refrigerant leaks require tech-support confirmation before the online claim.
Installation condition
Warranty claims for online/retail purchases must be completed by a contractor after an on-site diagnosis, with required documentation such as purchase receipt or installation invoice and data-plate photos.
Authorized channel
GREE distributor path for distributor purchases; GREE online warranty claim form for equipment purchased online, Home Depot, or Lowes; GREE Select dealer installation and registration for the 10-year extended warranty.

GREE online purchases have a manufacturer-published warranty path, but buyers should keep purchase and installation documents and use a licensed HVAC contractor for diagnosis and claims.

Compare online-purchase warranty rules by brand

Source: GREE Comfort: How Does the GREE Warranty Work? Coverage, Claims, and 10-Year Extension Guide; retrieved Aug 15, 2026.

Source date

Model data sourced
Aug 2, 2026
Page reviewed
Aug 2, 2026
Source-backed records
5
Newest source retrieved
Aug 2, 2026

Warranty tiers

Warranty: 5 years parts and 7 years compressor as standard.

Review methodology

Strengths

  • Fully concealed installation with a full 12,000 BTU of heating and cooling.
  • -22F low-ambient rating, so it works as a primary heat source in a cold climate.
  • One head can serve a main room and a small adjacent space.

Weaknesses

  • 21 SEER2 - the efficiency price of ducting, against 23 for the same-capacity cassette.
  • Low-static design punishes long or poorly sized duct runs.
  • Hidden filters get neglected; this needs an owner who will actually service it.

Climate suitability

Minimum heating ambient
-22 F[1]
Rated heating at 5F
10,500 BTU/h[2]
Rated heating at 17F
10,000 BTU/h[2]
Rated heating at 47F
12,000 BTU/h[2]

Specifications

Show
Manufacturer
GREE
Brand
GREE
Product line
Vireo R32
Model number
DUC12HP230V1R32AH indoor / VIR12HP230V1R32AO outdoor
Indoor unit model
DUC12HP230V1R32AH
Outdoor unit model
VIR12HP230V1R32AO
Number of zones
1
Max indoor units
not published
Rated cooling capacity
12,000 BTU/h[2]
Rated heating capacity
12,000 BTU/h[2]
Voltage
230 V[1]
MCA
10 A[1]
Maximum fuse or breaker size
15 A[1]
Breaker needed
not published
SEER2
21 SEER2[2]
EER2
13 EER2[2]
HSPF2 (Region 4)
9 HSPF2[2]
HSPF2 (Region 5)
not published
COP
not published
COP at 47F
not published
COP at 5F
not published
Minimum outdoor heating temperature
-22 F[1]
Minimum outdoor cooling temperature
-20 F[1]
Maximum outdoor temperature
122 F[1]
Indoor noise range
25-39 dB(A)[1]
Outdoor noise rating
52 dBA[1]
Indoor weight
70.6 lb[1]
Outdoor weight
67.3 lb[1]
Refrigerant
R-32[2]
Refrigerant charge
28.2 oz[1]
Manufacturer coverage
not published
Line-set size
1/4 in liquid / 3/8 in suction
Included line-set length
GREE professional single-zone cassette and ducted systems publish field-supplied flared line sizes and maximum/precharged piping data; no included consumer line set length is published.
Maximum line-set length
66 ft[1]
Max line set per indoor
not published
Maximum elevation difference
40 ft[1]
Max height between indoor units
not published
Wi-Fi support
not supported[1]
Energy Star status
ENERGY STAR certified[2]
AHRI certification number
215415562[2]
Warranty
Standard: 5 yr parts / 7 yr compressor (eligible residential system). Standard residential GREE mini-split coverage is 5 years parts and 7 years compressor for eligible post-2021 systems.
Install path
Professional install
Retail price
$2,649.00
Available retailers
HVACDirect
Manual links
AHRI Active row 215415562, All Match Slim Duct R32 service/installation manual, GREE All Match Slim Duct R32 official product page, All Match Slim Duct R32 owner manual, DUC12HP230V1R32AH / VIR12HP230V1R32AO All Match Slim Duct R32 submittal, GREE DFS warranty statement for units installed after 2021-12-31
Specification sheet
DUC12HP230V1R32AH / VIR12HP230V1R32AO All Match Slim Duct R32 submittal
Last sourced date
Aug 2, 2026

Retail purchase context

Dealer-installation warranty note

GREE online purchases have a manufacturer-published warranty path, but buyers should keep purchase and installation documents and use a licensed HVAC contractor for diagnosis and claims.

Installation condition: Warranty claims for online/retail purchases must be completed by a contractor after an on-site diagnosis, with required documentation such as purchase receipt or installation invoice and data-plate photos.

Dealer path: GREE distributor path for distributor purchases; GREE online warranty claim form for equipment purchased online, Home Depot, or Lowes; GREE Select dealer installation and registration for the 10-year extended warranty.

Some retailer links may earn us a commission at no extra cost; paid relationships never change scores or recommendations. Affiliate disclosure

Paid link

Dealer-installation warranty note

GREE online purchases have a manufacturer-published warranty path, but buyers should keep purchase and installation documents and use a licensed HVAC contractor for diagnosis and claims.

Check price at HVACDirect

$2,649 / Fresh price - checked Aug 2, 2026

Electrical requirements

Show
Voltage
230 V[1]
Voltage range
208/230V[1]
Phase
1[1]
Frequency
60 Hz[1]
MCA
10 A[1]
Breaker needed
not published
Maximum breaker size
15 A[1]
Maximum fuse size
15 A[1]
Maximum cooling current
not published
Maximum heating current
not published
Manufacturer wire notes
Interconnecting wire size AWG 14 / 4; main power wire per local code.[1]

Installation considerations

Show
Liquid line
1/4 in[1]
Suction line
3/8 in[1]
Line connection type
Flared line connections[1]
Precharged length
25 ft[1]
Included line-set length
GREE professional single-zone cassette and ducted systems publish field-supplied flared line sizes and maximum/precharged piping data; no included consumer line set length is published.
Maximum line-set length
66 ft[1]
Max line set per indoor
not published
Max height between indoor units
not published
Indoor dimensions
32-43/64 x 29-11/16 x 11-13/16 in[1]
Outdoor dimensions
31-37/64 x 13-25/32 x 21-27/32 in[1]
Indoor weight
70.6 lb[1]
Outdoor weight
67.3 lb[1]
Drain size
not published

Related systems and guides

Frequently asked questions

Can I install the GREE Vireo R32 12,000 BTU Concealed Ducted R-32 208/230V (DUC12HP230V1R32AH / VIR12HP230V1R32AO) myself, or do I need a pro?
GREE Vireo R32 12,000 BTU Concealed Ducted R-32 208/230V (DUC12HP230V1R32AH / VIR12HP230V1R32AO) is built for professional installation: the line set must be flared, evacuated, and charged, which requires EPA-certified refrigerant handling. Installing it outside the manufacturer's requirements can void the warranty, so budget for a qualified HVAC installer.
Will the GREE Vireo R32 12,000 BTU Concealed Ducted R-32 208/230V (DUC12HP230V1R32AH / VIR12HP230V1R32AO) keep heating in a cold winter?
The manufacturer publishes 10,500 BTU/h of heating output at 5F. Rated heating operation extends down to -22 F. Certified heating efficiency is 9 HSPF2. Match those numbers against your climate's design temperature - in cold regions, output at 5F matters far more than the nameplate capacity measured at 47F.
What electrical circuit does the GREE Vireo R32 12,000 BTU Concealed Ducted R-32 208/230V (DUC12HP230V1R32AH / VIR12HP230V1R32AO) need?
Published electrical requirements: 230 V voltage, 10 A minimum circuit ampacity, and 15 A maximum breaker or fuse sizing. Confirm the final circuit against the unit nameplate and local code with a licensed electrician.
How far can the outdoor unit be from the indoor head?
The published maximum line-set length is 66 ft, and the included line set comes pre-charged for 25 ft. Longer runs than the included set allows typically mean added refrigerant and a pro visit, so measure the planned routing before ordering.
What warranty does the GREE Vireo R32 12,000 BTU Concealed Ducted R-32 208/230V (DUC12HP230V1R32AH / VIR12HP230V1R32AO) carry?
The manufacturer publishes these warranty tiers: Standard: 5 yr parts / 7 yr compressor (eligible residential system). Registration requirements and proof of qualified installation commonly affect coverage, so read the warranty terms before install day.

Data sources

Show
  1. GREE Comfort: DUC12HP230V1R32AH and SAP12HP230V1R32AO GREE All Match Slim Duct R32 submittalSourced - manufacturer technical document

    Covers Frequency, Maximum breaker size, Maximum fuse size, Minimum circuit ampacity, Phase, Manufacturer wire notes and more

  2. Air-Conditioning, Heating, and Refrigeration Institute: AHRI Active form-factor row 215415559Sourced - AHRI directory

    Covers AHRI certification number, Rated cooling capacity, EER2, Energy Star status, Rated heating capacity, HSPF2 (Region 4) and more

  3. HVACDirect: HVACDirect exact product page VIR12HP230V1R32AO / DUC12HP230V1R32AHSourced - authorized distributor

    Covers Retail price

  4. GREE Comfort: GREE All Match Slim Duct R32 official product pageSourced - manufacturer technical document

    Covers Form factor

  5. GREE Comfort: GREE DFS warranty statement for units installed after 2021-12-31Sourced - manufacturer technical document

    Covers Legacy compressor warranty value, Legacy warranty value, Standard compressor warranty, Standard warranty conditions, Standard parts warranty, Warranty notes

Last updated

Aug 2, 2026